Luxury Halong Cruises

Daily from Hanoi

5 star service,
unique experience

Deluxe Halong Cruises

Daily from Hanoi

Many options,
memorable time

Cheap Halong Cruise

 Daily from Hanoi

Meet your budget,
and personal needs

Booking - Payment - Cancellation - Refund

Reservations

halong tour inquiryReservations must be made by mail from or to our head office in Hanoi.
Vivutravel: Suite 405-Building B13-Sai Dong-Long Bien-Hanoi
Ph: +84-4-66720011
Hotline: +84-127 377 9260
Website: http://www.bookhalongcruise.com
www.vivutravel.com (Vietnam and Indochina holidays)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Steps to book a tour!
Step 1: Send your inquiry
Step 2: Get a free tour itinerary & quote
Step 3: Make changes (no charge)
Step 4: Agreed & make reservations
Step 5: Confirmed & 30% deposit (online payment)
Step 6: Arrival, Welcome & pay the balanceConfirmation

Upon receipt of your booking, our reservations team will confirm or reconfirm your booking as soon as possible. In case of unavailability of any requested service. we will inform you and confirm with alternative services which are at same quality and price. Your booking is considered confirmed when we receive your acknowledgement and we will send you our invoice afterward.

Voucher

Vouchers/Timesheet will be issued to you after we have received your confirmation and/or your deposit/payment.

Deposit

When your booking is confirmed and reservation is made, you are required to remit a deposit of at least 30% of the total tour cost to secure the booking.

Payment (Online Payment through Paypal or OnePay Gateway)

Payment can be made by the following accepted methods: cash, credit cards (Visa, Master, Amex, JCB,UnionPay), wire transfer, telegraphic transfer, travelers cheques, paypal or combination. Except for cash payment, bank fee charge may apply (any bank charge must be borne by customers). Our bank account details are as follows:

Account name: KT ADVENTURE Company Limitted
Account address: Suite 405, Building B13, Sai Dong, Long Bien, Hanoi
Account number: 0011371815625
Bank name: Bank for Foreign Trade of Vietnam - VIETCOMBANK TW
Bank address: 31-33, Ngo Quyen, Ha Noi, Vietnam
http://www.vietcombank.com.vn
SWIFT code: BFTVVNVX001

Discounts

We offer discounts for family travel, children below 12 years, people over 65 years, disable people and our repeat clients. Please advise us your information when you send us your inquiry to get our good prices.

Cancellation and Refund

In case of cancellation, we will not impose any charges if we are not being charged by Halong cruises or suppliers, but if they apply charges for cancellation, you will have to pay those charges that applied. Cancellation policies vary, depending upon the type of service, the time of year, and the reason for cancellation. We will pass on to you all details of any cancellation policy with our transparent reply upon demand.

You will get refund from us for unused services or what are not charged by cruises and our suppliers.

Complaints

In case of complaints, we will check our services and get back with full details in a fast, efficient manner to the best advantage of our client.

Changes

In case of bad weather and the boat is not allowed to operate in Halong Bay, we will arrange an alternative tour package or move your booking to one or two days earlier or later if you agree. However, we will not be responsible for changes of tour/ services made by our clients and of course, our clients will have to pay for additional costs.

Force Majeure

In case of Force Majeure, we shall not be responsible for but will use all reasonable endeavours to remedy as quickly as possible the effects of Force Majeure for the best of our clients.

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